For CFOs and Controllers, financial planning and reporting depend on a stable, high-performing system. When disruptions occur in NetSuite Planning and Budgeting (NSPB) or NetSuite EPM, they can delay forecasts, disrupt financial close cycles, and impact strategic decision-making. At EPM for NetSuite Nordics, we leverage ITIL® best practices to ensure your financial systems run smoothly, so you can focus on driving business growth.
What is ITIL® and Why Does It Matter for Finance Leaders?
ITIL® (Information Technology Infrastructure Library) is the globally recognized framework for IT Service Management (ITSM). It provides structured methodologies to prevent system failures, reduce downtime, and ensure seamless financial operations. For CFOs and Controllers, this means fewer disruptions, faster issue resolution, and a more predictable IT environment that supports financial planning and reporting.
How an ITIL®-Structured Service Desk Supports NetSuite EPM
At EPM for NetSuite Nordics, our ITIL-aligned Service Desk ensures your financial system remains available and optimized. Here’s how:
- Incident Management – Rapid response to system errors or downtime, ensuring minimal disruption to financial close and forecasting.
- Problem Management – Root cause analysis to prevent recurring issues, reducing system instability and manual workarounds.
- Request Fulfillment – Fast processing of user access requests, data integrations, and financial model updates.
- Change Management – Controlled implementation of system updates and process changes with minimal business risk.
- Service Level Management – Defined performance targets to guarantee system reliability and response times.
- Knowledge Management – A structured database of solutions to accelerate resolution and improve user experience.
- Continuous Improvement – Ongoing system optimization to support scalability and financial efficiency.
The CFO’s Advantage: A Reliable NSPB or NetSuite EPM System
By integrating ITIL® best practices into our support model, we help finance leaders achieve:
- Uninterrupted financial planning cycles with maximum system uptime.
- Faster resolution of critical issues, ensuring accurate and timely financial reporting.
- Lower support costs through proactive issue prevention and process automation.
- Greater confidence in forecasts and budgeting with a stable, well-supported system.
With EPM for NetSuite Nordics, your NetSuite EPM or NSPB system remains a strategic asset, not a technical burden.
Learn More
Read our ITIL® 24/7 Service Desk success story in our Blog
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